Terms & Agreements
Please read and understand these Terms and Conditions of Service very carefully. By accepting these terms and conditions contained herein, they become a legally binding agreement (“Agreement”) between you and Connekt. The Agreement contains important information pertaining to your legal rights and limitations on the use of the Connekt Service. This Agreement becomes binding on you when you accept it. You accept it by doing one of the following actions: Activate a Connekt Handset, or Activate and add Connekt minutes to your Connekt account. You must use a certified Connekt Handset in order to receive Connekt Service. Your Connekt Handset can only be used with Connekt Service, and cannot be activated with any other wireless or cellular service. Some functions and features referenced in the Manufacturer’s manual may not be available for use with the Connekt Service. The wireless telecommunications network used to provide you the Connekt Service is owned and operated by various licensed commercial mobile radio service providers (“Carriers”), not Connekt. Connekt, therefore, may modify or cancel any service or take corrective action at any time without prior notice and for any reason. Connekt Service is subject to Connekt policies, practices and procedures, which Connekt can change without notice.
Once activated, the number of minutes assigned to the account will be available for use with the Connekt Service subject to any charges that are incurred due to use of Service or other fees as applicable. The balance on your Connekt account cannot be refunded, nor can it be split, transferred, or redistributed to another Connekt account. Your Connekt airtime and minute balance can only be used with the Connekt Service, and cannot be used with or transferred to any other wireless or cellular service. There are no additional charges for nationwide long distance.
Unlimited Plan Abuse
Connekt Unlimited Plan services are provided solely for live dialogue between two individuals for personal use. Other uses have the potential to disrupt reliable service to other Connekt customers and/or have an impact on network resources, so are therefore considered abuse of the service and will not be allowed. Such uses would include, but are not limited to, machine-to-machine, telemarketing, autodialing, transmission of broadcasts or recorded material, and any and all other commercial uses. We may determine at our sole discretion that abuse is taking place if, for instance, you are placing an unusually high number of calls of unusually long duration. We reserve the right to respond to such abuse at our discretion, by terminating your service.
Connekt Right to Make Changes
Unless otherwise prohibited by law, Connekt reserves the right to change prices or the use of the Connekt Service in this Agreement at any time and without notice to you. You must contact Connekt Customer Service for an updated version of these Terms and Conditions.
All Connekt handsets are sold for exclusive use with Connekt service. Improper or unauthorized use of your Connekt service or handset may result in immediate termination of Service. You agree not to change, alter, or tamper with your Connekt handset or the software used in conjunction with it, enter fraudulent PIN numbers, engage in any other unauthorized use of the service, assist others in such acts, or to export. Connekt handsets outside of the United States. These acts violate Connekt rights. You agree not to resell our service to someone else without our prior written permission. You also agree that your Handset will not be used for any other purpose that is not allowed by this Agreement. You agree that you won’t install, deploy or use any regeneration equipment or similar mechanism (for example, a repeater) to originate, amplify, enhance, retransmit or regenerate a transmitted RF signal. We can, without notice, limit, suspend, and deactivate your account or any agreement with you for these causes, or any other good causes which include, but are not limited to: If you or any user of your phone breach this Agreement; enter fraudulent PINs to access the Connekt Service; provide credit information we cannot verify; lie to us; allow anyone to tamper with your Handset; export the Connekt Handset outside the United States; threatens and uses vulgar and/or inappropriate language toward our representatives; harasses our representatives; interferes with our operations; “spams,” or engages in other abusive calling; modifies your Handset from its manufacturer’s specifications; or uses the service in a way that adversely affects Connekt Service or other customers. We can also temporarily limit your service for any operational or governmental reason. We make no representations or warranties, express or implied, any implied warranty of merchantability or fitness for a particular purpose concerning your service. We cannot promise uninterrupted or error-free service and do not authorize anyone to make any warranties on our behalf. This does not deprive you of any warranty rights you may have against anyone else.
Refurbished handsets have a limited warranty for manufacturer defects for 90 days from the purchase date.
New handsets have a limited warranty for manufacturer defects for 180 days from the purchase date.
Returns can only be processed within 30 days of receipt. Please contact customer service for more information. Device must be sent back in the original packaging to Connekt, 1333 60th Street, Brooklyn, NY 11219. Once we receive the returned equipment, we’ll refund the original amount paid, less $15 for shipping, handling, and restocking fees.
About You, the Customer
You represent that you are at least 18 years old and have the legal capacity to accept this Agreement. If you are ordering for an organization, you are representing that you are authorized to bind it, and where the context requires, “you” means the organization. Miscellaneous A waiver of any part of this Agreement in one instance is not a waiver of any part or any other instance. You cannot assign this Agreement or any of your rights or duties under it. We may assign all or part of this Agreement without notice. If any part of this Agreement is held invalid, that part may be severed from this Agreement. This Agreement and the documents to which it refers form the entire agreement between us on their subjects. You cannot rely on any other documents or statements on those subjects by any sales or service representatives, and you have no other rights with respect to service or this Agreement, except as specifically provided by law. This Agreement and disputes covered by it are governed by the laws of the state encompassing the area code assigned to your wireless phone number when you accepted this Agreement, without regard to the conflicts of laws or rules of that state.